Reglamento interno del Parque
‘Parc Astérix’ refers to all the attractions, theatres, queues, restaurants, shops, toilets, visitor car parks, access roads, paths, rest areas or restaurants, lakes, green spaces and, in general, all the facilities, infrastructure and equipment operated on the Parc Astérix site by the company Grévin et Compagnie (hereinafter ‘Grévin & Cie’) and/or its service providers.
By entering Parc Astérix, Parc Astérix customers, service providers, suppliers and any person authorised by Grévin & Cie (hereinafter referred to together or separately as ‘Visitors’) unconditionally and unreservedly accept all the rules set out in these rules and regulations (hereinafter the ‘Rules and Regulations’).
Grévin & Cie reserves the right to refuse access to Parc Astérix to Visitors who do not observe these rules, or to expel them for the same reasons, without Grévin & Cie being held liable in this respect. Consequently, no indemnity and/or compensation of any kind whatsoever will be owed to these Visitors and there will be no reimbursement of the admission ticket or any other expenses incurred by them. Grévin & Cie reserves the right to take any action against such Visitors.
ARTICLE 1. ACCESS TO PARC ASTERIX
1.1. Admission ticket
Anyone wishing to enter Parc Astérix must be the bearer of a free or paid admission ticket valid for Parc Astérix. The admission ticket must be kept throughout the visit to Parc Astérix. Grévin & Cie reserves the right to ask Visitors to produce their admission ticket at any time.
Visitors wishing to leave Parc Astérix for a short time during their visit must first contact the Parc Astérix exit control reception staff. To re-enter Parc Astérix on the same day, they will have to show the Parc Astérix access control staff the stamp imprinted on their arm when they temporarily left. If they fail to do so, they will no longer be authorised to enter Parc Astérix on that day.
PLEASE NOTE: During Peur sur le Parc Period in the Park:
- Night Peur sur le Parc: Any exit from the Park is permanent.
Under no circumstances shall Grévin & Cie be held liable in this respect, no indemnity and/or compensation of any nature whatsoever shall be owed to these Visitors and they shall not be reimbursed for the admission ticket or any other spending they have made.
Grévin et Cie reserves the right to refuse access to Parc Astérix to Visitors, regardless of the type of ticket they hold (dated ticket, undated ticket, season pass, combined SNCF, CIF, Transdev ticket, etc.), if the maximum number of Visitors set by Grévin & Cie for the day is reached. Under no circumstances shall Grévin & Cie be held liable in this respect, no indemnity and/or compensation of any nature whatsoever shall be owed to these Visitors and they shall not be reimbursed for the admission ticket or any other spending they have made.
Grévin & Cie’s service providers and suppliers will be issued with a badge allowing access to Parc Astérix by showing an identity document to the Security HQ.
1.2. Minors
Minors must be accompanied by an adult to purchase an admission ticket and gain access to Parc Astérix.
Minors are and remain under the sole responsibility of their parents and/or accompanying adults throughout their time at Parc Astérix. Parents and carers of minors must conscientiously fulfil their obligation to supervise minors.
Within this framework, they assume liability for any damage caused by these minors. In accordance with Articles 320-7 and 320-8 of the French Internal Security Code, it is strictly forbidden for minors (including minors, emancipated minors and minors accompanied by an adult) to play games of chance, gamble or play lottery games.
1.3. Pets
Pets are not allowed in Parc Astérix. Visitors are also forbidden from leaving pets in their vehicles in the Parc Astérix visitor car parks during their visit.
Only guide dogs are allowed at Parc Astérix. They must be kept on a lead and in the care of their keeper.
Other dogs and/or cats can be entrusted by their owners to the Parc Astérix kennels during their day at the Park.
There is a charge for using the Parc Astérix kennels (see rates at the kennel reception desk) and spaces are limited.
Pets may stay in the Parc Astérix kennels as long as their owner is able to show their veterinary passport or vaccination record. The following are not accepted in the Parc Astérix kennels:
- attack dogs (first category) and guard and defence dogs (second category) within the meaning of Article L211-12 of the French Rural and Maritime Fishing Code;
- pets visibly carrying a disease;
- pets with abnormally aggressive behaviour;
- pets not identified by a tattoo or electronic identification system;
- pets whose vaccinations required by the current laws and regulations are not up to date or cannot be verified.
When registering their pet with the Parc Astérix kennels, pet owners must fill in a form with all the relevant and useful information for the kennel staff. A copy of this form will be given to the owner, who must show it when collecting the pet.
Parc Astérix’s kennels welcome Visitors’ pets only during Parc Astérix’s opening hours. Visitors must collect their pet at the end of their visit to Parc Astérix. Any pet not taken back by its owner when Parc Astérix closes will be considered to have been deliberately abandoned and will be handed over to the competent authorities. Under article 521-1 of the French Criminal Code, the owner of a domesticated, tamed or captive pet may be liable to up to three years’ imprisonment and a fine of up to €45,000 if the pet is abandoned.
Visitors’ attention is drawn to the fact that the service offered by Parc Astérix kennels does not involve any transfer of custody within the meaning of Article 1243 of the French Civil Code and is limited to the provision of a cage and water for the pets. The owner of a pet housed in the Parc Astérix kennels is liable for any damage caused by their pet, including damage of any kind, whether physical, material or immaterial, damage to the kennels and Parc Astérix facilities, damage to members of staff, other Visitors using the kennels, other pets housed, and third parties. Grévin & Cie shall in no way be held liable for any illnesses contracted or damage suffered by a pet during its stay in the Parc Astérix kennels due to the actions of another pet and/or a third party.
Parc Astérix kennel staff are not authorised to walk pets. If a pet requires urgent care, Parc Astérix kennels will contact its owner by telephone. If the owner cannot be reached by telephone, Parc Astérix Kennels reserves the right to call in the medical services of a veterinarian; all veterinary expenses incurred will be the sole responsibility of the owner, who agrees to bear them unconditionally and without reservation.
ARTICLE 2. PRIORITY ACCESS
2.1. Visitors with disabilities
Parc Astérix has put in place special facilities to make it easier for people with disabilities to get around. Information on access for people with disabilities is available from Parc Astérix staff and on the Parc Astérix website (www.parcasterix.fr/en). Holders of a valid disability card are entitled to easier access to attractions, theatres, restaurants, rest areas and sales outlets by showing the original card to Parc Astérix staff.
2.2. Fast-track pass
Visitors who have purchased the ‘Filotomatix’ fee-paying virtual queuing service are entitled to special access to the eligible attraction(s) and/or show(s). Dedicated queues have been set up at the attractions and/or venues concerned.
ARTICLE 3. HEALTH MEASURES
Visitors undertake to comply with the health regulations laid down by the public authorities and/or Grévin & Cie. These rules can be consulted on the Parc Astérix website (www.parcasterix.fr) and at the Parc Astérix reception desk. Any Visitor who contravenes these rules will be refused access to Parc Astérix or expelled. Under no circumstances shall Grévin & Cie be held liable in this respect, no indemnity and/or compensation of any nature whatsoever shall be owed to these Visitors and they shall not be reimbursed for the admission ticket or any other spending they have made.
ARTICLE 4. TRAFFIC AND PARKING
It is forbidden for Visitors to walk or drive outside the roads, paths and areas open to the public within Parc Astérix and in particular:
- In areas closed to the public by a fence, barrier, chain, gate, sign indicating ‘Prohibited’ or ‘Private’ or any other equipment indicating that the area is not accessible to the public;
- In premises used for non-public services at Parc Astérix, even if they are left open temporarily;
- In access routes reserved for the emergency services (fire brigade, ambulances, police).
Visitors are not permitted to park in front of an emergency exit.
The ground at Parc Astérix may be slippery due to weather conditions (rain, black ice, snow, etc.). Visitors must exercise caution and vigilance when moving around Parc Astérix. Visitors are strongly advised to wear shoes with good grip and not to walk fast or run.
4.2. Parc Astérix visitor car parks
Traffic on the access roads to Parc Astérix and in the car parks must comply with the French highway code (in particular speed limits, right of way, etc.).
On arrival at Parc Astérix, Visitors must park their vehicle in the parking spaces provided for this purpose in the visitor car parks. Access to Parc Astérix visitor car parks is strictly reserved for Parc Astérix visitors. HGVs with a tonnage exceeding 3.5 tonnes and used for purposes other than tourism are not permitted in the visitor car parks (unless prior written authorisation has been obtained from Grévin & Cie).
Visitors staying in Parc Astérix hotels may park in the hotel car parks reserved exclusively for them.
The staff car park is strictly reserved for Parc Astérix staff and/or service providers, to the exclusion of all Visitors.
For vehicle access to the visitor car parks, Visitors must purchase a parking permit at the cash desks at the car park entrances, which may not be transferred to a third party, whether free of charge or in return for payment. The parking permit must be prominently displayed inside the vehicle.
A parking permit entitles the holder to a single entry and exit to and from the Parc Astérix visitor car parks. All exits from visitor car parks are final.
Visitors must strictly comply with the instructions of Grévin & Cie staff, in particular so as not to hinder traffic in the visitor car parks. The duration of parking in visitor car parks is limited to the time the Visitor is present on the Parc Astérix site and will automatically end when Parc Astérix closes. Any vehicle left after the visitor car park closing time will be considered abandoned. In the event of non-compliance with the above parking rules, Grévin & Cie reserves the right to remove and impound the vehicles concerned, at their owners’ expense and risk.
Visitors’ attention is drawn to the fact that the Parc Astérix visitor car parks are not guarded. The price of the parking pass only covers the provision of a parking space for the duration of the Visitor’s presence in Parc Astérix, and in no way guarantees the custody and surveillance of the vehicle concerned. Visitors are therefore responsible for not leaving any valuables in their vehicle. Under no circumstances shall Grévin & Cie be held liable for any damage caused to vehicles and/or objects left inside, in particular due to attempted theft or robbery, acts of vandalism, fires, collisions, etc. Visitors are liable for any damage and accidents that they cause intentionally or unintentionally (in particular through clumsiness, carelessness, negligence, etc.) in the visitor car parks.
This liability extends to damage of any kind, whether physical, material or immaterial, which may be caused in the Visitor car parks, including to Grévin & Cie’s buildings, facilities, infrastructure and equipment. Visitors are required to declare any accidents or damage they have caused to Grévin & Cie staff immediately. Where applicable, the Visitors concerned must draw up an accident statement in the presence of the aforementioned members of staff.
ARTICLE 5. VISITOR ATTIRE
Visitors must always wear suitable clothing that does not offend public decency or morality and is in keeping with the services provided at Parc Astérix. It is forbidden to wear fancy dress at Parc Astérix. By way of exception, Visitors under the age of 12 may wear a fancy dress mask, provided that this mask allows them to have unobstructed peripheral vision at all times and allows Parc Astérix staff to see their eyes completely. Special rules may apply for special events organised at Parc Astérix. They can be consulted on the information materials for these events. It is forbidden to wear clothing that completely covers the face, except for health reasons. Grévin & Cie may refuse access to an attraction to Visitors wearing clothing that is likely to get caught in the attraction (notably a scarf, long skirt, cape, etc.).
ARTICLE 6. GENERAL SAFETY RULES
6.1. Banned substances and objects
It is forbidden to bring into and/or consume in Parc Astérix any substance and/or object likely to endanger the safety, health or tranquillity of Visitors and/or Parc Astérix staff, in particular:
- Any illegal substances and/or objects (including drugs, etc.);
- All alcoholic beverages other than those purchased at Parc Astérix sales outlets;
- Any dangerous substances or objects (including flammable or explosive products, gas cylinders, acids, weapons, lasers, etc.);
- Any glass, sharp or blunt object (including knives, truncheons, baseball bats, etc.);
- Any objects with the appearance of a weapon (in particular a water pistol, laser pistol, etc.);
- Any bulky objects exceeding the following dimensions: 55 cm x 40 cm x 25 cm. As an exception, objects exceeding these dimensions needed to transport a person (pushchairs, wheelchairs, crutches, etc.) are allowed at Parc Astérix;
- Any objects that can be used to make noise (in particular a vuvuzela, megaphone, horn, musical instrument, etc.);
- Selfie-sticks for cameras or mobile phones;
- Any radio-controlled objects (including aircraft, drones, remote-controlled cars, planes or boats, etc.);
- Any means of recreational locomotion, whether motorised or not (in particular roller skates, rollerblades, bicycles, scooters, etc.);
- Any kitchen appliances (including stoves, barbecues, coolers, etc.);
- All sports equipment (including balls, skipping ropes, hoops, dumbbells, etc.).
This list is not exhaustive
6.2. Visitor behaviour
Visitors must behave in a manner that respects public order and morality at Parc Astérix. Visitors must not undermine the safety, dignity, health or tranquillity of other Visitors and/or Parc Astérix staff, or the integrity of Parc Astérix equipment or the personal belongings of other Visitors.
In particular, it is forbidden to:
- smoke at Parc Astérix, except in areas designated for this purpose. This rule also applies to electronic cigarettes;
- engage in any commercial activity that is illegal and/or not authorised by Grévin & Cie within Parc Astérix, in particular the sale of goods or the provision of services;
- resell Parc Astérix admission tickets;
- engage in any proselytising activity, in particular by disseminating any messages whatsoever, verbally or in writing, for example by means of leaflets, flyers, brochures or posters, etc.
- damage Parc Astérix facilities, infrastructure or equipment;
- damage green spaces, in particular by damaging trees, digging up plants, picking flowers, etc.
- dispose of waste outside the bins provided. Cigarette butts must be extinguished and disposed of in the ashtrays provided in Parc Astérix. Visitors must ensure that Parc Astérix is kept clean;
- eat and drink on attractions and in their queues. Picnics are only permitted at Parc Astérix in areas designated for this purpose. Access to the facilities, infrastructure and equipment in the catering areas is reserved for customers of these areas;
- overtake another Visitor in a queue. If a Visitor is in a queue, Visitors accompanying that Visitor are not entitled to join that Visitor in the queue, except in exceptional cases (for example: A Visitor is joined by a person accompanied by a small child or by a person who has difficulty standing for long periods of time). If a Visitor leaves a queue, they can only return to it at the starting point;
- take photographs with a flash or film using lighting on attractions or in theatres, at points of sale, etc., as well as in the corresponding queues; - keep one’s mobile phone switched on during shows at Parc Astérix; - feed, excite, provoke, threaten or harm any animals encountered at Parc Astérix;
- swim in any of Parc Astérix’s lakes and rivers.
This list is not exhaustive.
Grévin & Cie will take every necessary measure in the event of disturbance of the peace, theft, damage, verbal or physical violence, offences against public decency, malicious behaviour, failure to comply with safety instructions, inappropriate language or behaviour, etc.
6.3. Visitor Control
Parc Astérix security staff are authorised to carry out visual inspections, perform security searches and search Visitors’ personal belongings after obtaining their consent. The Parc Astérix security department can also alert the relevant authorities.
Grévin & Cie reserves the right to carry out such checks at the entrance to and within Parc Astérix, in order to ensure that Visitors are not in possession of prohibited substances or objects as referred to in article 6.1 of these Rules and Regulations, or that they do not represent a potential danger, in particular due to abnormal consumption of alcohol or illegal substances.
Grévin & Cie also reserves the right to refuse access to Parc Astérix or to expel from Parc Astérix any Visitor who (i) is inebriated, (ii) is under the influence of drugs, (iii) threatens other Visitors and/or Parc Astérix staff, (iv) is in possession of prohibited substances or objects, (v) refuses to submit to a security search. Under no circumstances shall Grévin & Cie be held liable in this respect and no indemnity or compensation of any nature whatsoever shall be owed to these Visitors and they shall not be reimbursed for the admission ticket or any other spending they have made.
6.4. Following instructions given by Parc Astérix staff
Visitors undertake to comply unreservedly with the instructions given to them by Parc Astérix staff. These instructions are given exclusively to ensure the health and safety of Parc Astérix Visitors and staff, or the integrity of the Parc Astérix facilities, infrastructure and equipment and the property therein.
6.5. Rules of access to the attractions
Visitors undertake to read the safety instructions and the rules governing access to and use of the attractions and to comply scrupulously with them.
Before entering an attraction, visitors must ensure that they are in the physical condition required to enter that attraction. Access restrictions linked to Visitors’ physical condition (such as restrictions linked to height, weight, morphology, heart problems, pregnancy, disability, etc.) can be consulted on the Parc Astérix website (www.parcasterix.fr), at the Parc Astérix reception desk and at the entrance to each attraction.
For safety reasons, Grévin & Cie reserves the right to refuse access to an attraction to Visitors who do not observe the conditions of access relating to their physical condition, even if these Visitors state that they will assume full liability in the event of an accident.
Grévin & Cie declines any liability if Visitors access an attraction in violation of the restrictions on access to that attraction. Visitors are advised not to take their personal belongings on board certain attractions (in particular mobile phones, cameras, sets of keys, wallets, etc.). These personal effects must be deposited in the lockers provided at the entrance to the attractions concerned. Grévin & Cie declines any liability in the event of loss or theft of Visitors’ personal belongings in these lockers.
ARTICLE 7. THEFT — LOST PROPERTY
7.1. Theft and damage to property
Grévin & Cie declines any liability in the event of theft or damage to a Visitor’s personal belongings (including vehicle) caused by another Visitor at Parc Astérix. Without prejudice to the provisions of Article 6.3, the Parc Astérix security department reserves the right to give any Visitor a visual inspection or security pat-down in order to determine whether or not they are in possession of stolen objects. Visitors must ensure that their personal belongings are not left unattended. A locker is available at the reception desk at the entrance to Parc Astérix.
7.2. Lost and found
Visitors who find a lost item are invited to bring it to the reception desk at the entrance to Parc Astérix.
Lost property is stored at Parc Astérix reception for the following periods:
- Two months from the date it is handed in at reception for identity documents (national identity cards, passports, driving licences, etc.), bank cards and cheque books, as well as valuables (in particular electronic equipment, jewellery, wallets, glasses, keys and children’s soft toys). After this period, lost property is handed over to the Plailly municipal police;
- 21 days from the date it is handed in at Parc Astérix reception for all other items (particularly clothing). After this period, lost property is donated to charity.
Lost property can be collected from the Parc Astérix reception by showing a valid identity document (national identity card, passport, driving licence, etc.).
Any lost or abandoned item found on the Parc Astérix premises that looks suspicious will be handed over to the competent authorities.
ARTICLE 8. CLOSURE OF PARC ASTERIX
Grévin & Cie reserves the right to close all or part of Parc Astérix, with or without notice, and if necessary to evacuate Parc Astérix or certain areas of Parc Astérix, in particular:
- in the event of a threat to the safety or health of Parc Astérix Visitors and/or staff (bad weather, epidemic, terrorist threat, etc.);
- if the maximum number of Visitors set for the day is reached;
- in the event of a decision by the competent public authorities;
- in the event of force majeure; and
- in the event of works. In the event of early closure of Parc Astérix for the reasons set out above, no full or partial refund of admission tickets and other services (fast-track pass, parking tickets, etc.) may be demanded by Visitors.
ARTICLE 9. SHOOTING — FILMING
9.1. Shots taken by Visitors
Any photographic shots taken or film or video footage made by a Visitor on the Parc Astérix site must be intended solely for personal use restricted to the private sphere, to the exclusion of any other use. Any shooting and/or use of the resulting images, films and videos for purposes other than personal, and in particular for commercial, promotional, advertising, media or professional purposes, is strictly forbidden, unless prior written authorisation has been obtained from Grévin & Cie. Grévin & Cie reserves the right to take any action or recourse against Visitors who do not observe this rule. It is strictly forbidden for Visitors to photograph and/or film live shows presented in the indoor and outdoor areas of Parc Astérix, without prior written authorisation from Parc Astérix. Grévin & Cie is not responsible for photographic shots taken or film or video footage made by Visitors, particularly when one Visitor films or photographs another.
9.2. Shooting on attractions equipped with automated photography systems
Visitors are informed that some of Parc Astérix’s attractions are equipped with automated photography systems that automatically take photographs of Visitors as they pass through one or more stages of the attraction. The use of an automated photography system on a Parc Astérix attraction is indicated by an information panel along the attraction’s queue route.
By accessing an attraction equipped with an automated photographic system, the Visitors give their express consent to Grévin & Cie to:
1) render and record their image using the automated photographic system operated on the attraction concerned;
2) display the photograph reproducing their image in the attraction on digital screens installed in the attraction shop and Parc Astérix photo points;
3) print the photograph reproducing the Visitor’s image, solely for the purpose of selling the photograph of the Visitor’s image in the attraction to the Visitor. The sale price of these photographs is indicated in the attraction’s shop.
Any photograph of a Visitor depicting obscene or immoral behaviour will be automatically deleted by Parc Astérix staff and will not be offered for sale.
Visitors are strictly forbidden to photograph and/or film the photographs generated by the automated photography systems installed on the attractions, which are intended for sale only.
9.3. Filming at Parc Astérix
Visitors are informed that photographic shots or film of video footage, as well as recordings for various purposes are regularly taken or made at Parc Astérix (advertisements, video clips, television or radio programmes, reports and documentaries, TV programmes, TV formats, films, etc.). Visitors who do not wish to be filmed and/or photographed during this filming are invited to inform the person in charge of filming at the location and/or the Parc Astérix reception desk. Without prejudice to the provisions of Article 9.1 ‘Shots taken by Visitors’ for personal use, it is strictly forbidden to organise filming for photographic, film or video purposes within Parc Astérix, without prior written authorisation from Grévin & Cie.
ARTICLE 10. VIDEO SURVEILLANCE
Visitors are informed of the installation of a video surveillance system by means of statutory notices displayed in and around Parc Astérix, in order to guarantee the safety of Visitors and staff, as well as the protection of buildings and facilities. The cameras are fixed and positioned in and around Parc Astérix. They are also worn (‘body’ cameras) by authorised Parc Astérix staff when they have to intervene in an incident. This installation complies with articles L.223-1 to L223-9, L.251-1 to L.255-1, L.613-13, R.223-2 to R.251-12, R.252-2 to R.252-12 and R.253-1 to R.253-4 of the French Internal Security Code and Decree no. 96-926 of 17 October 1996 relating to video surveillance, governed by a prefectural authorisation. Should an incident occur, authorised staff and law enforcement may view said images. All Visitors have rights concerning the images taken of them by the cameras. These rights are set out in greater detail in the article on personal data in these rules.
ARTICLE 11. PERSONAL DATA
Compagnie des Alpes (Paris Trade and Company Register no. 349 577 908) and Grevin & Compagnie (subsidiary of Compagnie des Alpes and operating company for Parc Astérix), as joint data controllers, process personal data in connection with the marketing and operation of Parc Astérix products and services. This data processing is described in our personal data policy available on our website, and also at reception. In accordance with current regulations on the protection of personal data, you have the right to access information concerning you, as well as the right to rectify, object to or limit the processing of and delete personal data, which you can exercise by contacting our data protection officer via this form or by email at privacy@parcasterix.com, or by post at the address Grevin & Compagnie, Service Protection des données personnelles BP 8, 60128 Plailly, France.
ARTICLE 12. COMPLAINTS AND INCIDENTS
Visitors wishing to make a complaint to Grévin & Cie or report an incident during their visit may do so at the Visitors’ Reception desk at the entrance to Parc Astérix or by e-mail at the following address: relations.visiteurs@parcasterix.com. These rules and regulations can be consulted on the website and at the Parc Astérix reception desk located immediately after the Parc Astérix access controls.